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steppix.

Help & support

last updated October 14, 2026

Email support@steppix.app and a real person will reply, usually within one business day and always within two. Write from your account email if you can, and include your username.

opens your email app with this filled in. or write to support@steppix.app directly.

Quick fixes

Apple Health permissions

Steppix needs permission to read Steps and Walking + Running Distance. Open the iPhone Settings → Health → Data Access & Devices → steppix and turn on all categories. Also check Settings → Privacy & Security → Motion & Fitness → steppix. If steppix isn't listed, open the app and go through the health step again.

My steps aren't syncing

  • Open steppix. Steps sync from Apple Health when the app is open (and in the background when iOS allows). Opening it once a day is the simplest way to stay safe.
  • The deadline: each challenge day stays open until 10:00 a.m. the next morning, your time. Steps you walked on that day that sync before then still count. After that the day is closed and final.
  • Check the Health app shows your steps. If Health doesn't have them, steppix can't either. Make sure your iPhone or Apple Watch is recording steps and is signed in to the same Apple ID.
  • Turn off Low Power Mode if you can, and make sure Background App Refresh is on for steppix.
  • Steps you typed into Health by hand, or that come from another app, don't count. That's on purpose.
  • Think a day closed wrongly because of a steppix problem? Email us. We fix results affected by our own system errors.

"We couldn't confirm you're in the US"

Location is checked only when you join a paid challenge or cash out. Turn on Settings → Privacy & Security → Location Services → steppix → While Using the App, turn off any VPN or proxy, and try on Wi-Fi or cellular. Paid challenges are only for people physically in the US. See eligibility.

Payment and checkout

You'll see the entry, the service fee (10% + $0.30) and the total before you pay. If a payment fails you're not charged and not entered. Charged but not entered? We refund automatically; email us if you don't see it within a few days. See refunds.

Cash-out and identity verification

Your first cash-out asks you to verify your identity with our payments provider, Whop (a photo ID and a selfie). The minimum cash-out is $25. Methods available right now:

  • standard · 1–3 business days · free
  • instant · fee shown before you confirm

If a payout is held for a fair-play review, you'll see it as "held" in your wallet until a person clears it.

Deleting your account

In the app: Settings → delete account. Cash out first (the minimum is waived when you close). Can't sign in? Request deletion on the web.

Something else