skip to content
steppix.

Delete your account

last updated October 14, 2026

The fastest way: in the app

  1. Open steppix and go to Profile → Settings.
  2. Tap delete account and confirm.

Before it can close, you'll need to:

  • cash out your balance (the $25 minimum is waived when you close),
  • let any active challenges finish, and any challenge you're in or hosting settle,
  • wait for any payout or review that's in progress to clear.

Can't use the app? Request it here

We'll email you from support@steppix.app to confirm it's really you before anything happens. Nothing is deleted from this form directly.

the email on your apple or google sign-in

Requests are handled within 30 days. If you still have a balance, we'll help you cash it out first.

What's deleted

  • your username, display name, pledge and step-goal answers
  • your daily step history
  • people you follow and who follow you, and your feed visibility
  • push notification tokens and stored sign-in tokens (Sign in with Apple is revoked)
  • your ability to sign in
  • any unused entry credit (it has no cash value)

What's kept, and why

Financial records (entries, payments, payouts, refunds, credits and the ledger) are kept for at least 7 years because tax and financial laws require it, and fair-play records are kept to protect other players. After deletion these are linked only to an anonymous account ID, not to your name or email. See the privacy policy.

Subscriptions are billed by Apple. Deleting your account doesn't cancel Steppix+; cancel it in iPhone Settings → [your name] → Subscriptions first.